Shoretel Web Dialer – IE and Firefox

C:\> October 22nd 2008 \ Scripting

I found a free opensource (GPL) plugin that integrates Shoretel’s IP phone Call Manager dialing features to IE and Windows.  For Windows it sets up a URL handler for callto://<phone number/> links, and for IE it adds a right click menu that will dial the number that you have selected.  I modified that to detect our internal extensions and strip out the first 6 digits to keep the internal calls from going out and coming back in (therefore losing the internal caller ID) – It’s just simple string matching on our phone number range.

I also had to find a solution for Firefox as it’s what we officially support at work.  I dug around, found some message board posts about how someone had made something similar but never got any kind of response and seemed to hit a dead end.  So I just sat down one day, downloaded a simple Firefox extension and ripped it apart to find out how it works.  I made a pretty basic FF extension that invokes the same right click and dial process as the IE modification mentioned above.

(The above links include everything to dial from IE and Firefox along with the original code by B C King).

If you need any help, feel free to comment here, on facebook, on twitter, etc and I’ll do what I can to help you out.

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Comments About Shoretel Web Dialer – IE and Firefox

\ 3 comments so far.

  1. arraylist \ July 02nd 2010

    Can you help me. I am trying to write a C# app to dial via a shore tel network. I didn’t understand how you pass the web dialer, a phone number. If there was a dll with functions I could import into my app that would be helpful. contact me at Thanks.

  2. joe_earl \ January 10th 2011

    Does anyone have this working with version 10.1

  3. gbrendel \ January 10th 2011

    Works fine on 10.1 here.

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